Frequently Asked Questions
Discover everything you need to know about our therapeutic blends and delivery services.
What makes Aromatherapy Associates products unique?
Our products are handcrafted in London using the highest concentrations of natural essential oils and plant extracts. We focus on therapeutic benefits that address physical, mental, and emotional well-being through the power of scent.
Are your essential oils sustainably sourced?
Yes, we are committed to ethical sourcing. We work closely with farmers across the globe to ensure our ingredients are harvested sustainably and maintain the highest purity standards.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard delivery on all orders over $50. Express shipping options are available at checkout for an additional fee.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused items within 30 days of purchase. If you have a reaction to a product, please contact our customer care team for assistance.
Are your products safe to use during pregnancy?
While many of our products are safe, some essential oils are not recommended during pregnancy or breastfeeding. We suggest consulting with your doctor and checking the 'Safety' section on each individual product page.
Do you offer a loyalty program for frequent shoppers?
Yes, our Wellbeing Rewards program allows you to earn points on every purchase, which can be redeemed for discounts on future orders and exclusive access to new product launches.